Calling for help in an emergency

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In an emergency, call triple zero on any phone that has reception, even if the phone is locked. This free service is available 24 hours a day, 7 days a week and offers immediate assistance. Being prepared and knowing who to call in an emergency can help save lives.

Remember to stay focused, stay relevant and stay on the line. Important : If there is no mobile coverage on any network, you will not be able to reach the emergency call service via a mobile phone. Please save triple zero for emergencies. If you have a hearing or speech impairment, dial to use the text-based emergency services network on a teletypewriter TTY.

This service does not accept voice calls. Triple zero is the Australian standard emergency , while is an international standard emergency . Dialling directs you to the same triple zero call service and does not give your call priority over triple zero Dialling from a fixed line telephone in Australia including pay phones will not connect you to the emergency call service as it is only available from digital mobile phones. There are a variety of different phone lines to call depending on the type of emergency you or others are experiencing.

VicEmergency Hotline Call Trained operators are available Monday to Friday, 8 am to 6 pm. Opening times are extended during ificant bushfires and recorded information on specific topics is available 24 hours a day. Visit VicEmergency. Red Cross Information Line Find a bushfire relief centre or locate affected family and friends.

Call Energy Safe Victoria To report gas leaks or other gas emergencies, call the emergency on your gas bill for assistance at any time. To report fallen electrical power lines and power outages contact your electricity supply company. Depending on the urgency of medical issues, there are a of phone services you can contact. Victorian Poisons Information Centre Contact if someone has been poisoned or has overdosed, made a mistake with medicines or been bitten or stung.

Family health line for child health, maternal and family health and parenting advice provided by maternal and child health nurses. Call 13 22 29 24 hours a day, 7 days a week Visit Better Health Channel. Call 13 11 14 24 hours a day, 7 days a week Visit Lifeline SuicideLine Phone and online counselling for people considering suicide or self-harm. Call 24 hours a day, 7 days a week Visit SuicideLine.

Call 24 hours a day, 7 days a week Visit Beyond Blue. Parentline Counselling service for parents and carers of children from birth to 18 years to discuss parenting issues and services. Call 13 22 89 8 am — 12 midnight, 7 days a week Visit Parentline. Safe steps Specialist support services for anyone experiencing or afraid of family violence.

Call 24 hours a day, 7 days a week Visit Safe steps. St Kilda Crisis Contact Centre Housing information and referral, and transitional housing services to help those who are homeless or at risk of homelessness.

Counselling services offer information, support and advice, as well as assisting you in times of crisis. Call 3 pm — 12 midnight, 7 days a week Visit Switchboard. Victorian Responsible Gambling Foundation Counselling and support services for people affected by problem gambling. Kids Helpline Phone and online counselling service specifically for young people aged between 5 and Bereavement Information and Referral Service Information for people experiencing grief and bereavement.

This has been produced in consultation with and approved by:. Acquired brain injuries and spinal cord injuries may have a ificant effect on your intimate relationships, friendships, social networks, recreation and work activities. The long-term effects of brain injury will be different for each person and can range from mild to profound. Admitted rehabilitation aims to provide care to maximise independence and quality of life for people with a disabling condition.

Advance care plans can help the people close to you and those caring for you to know what is important to you about the level of healthcare and quality of life you would want. For unexpected after-hours medical issues, there are telephone helplines, pharmacies, after-hours medical clinics or doctors who can visit you at home.

Content on this website is provided for information purposes only. Information about a therapy, service, product or treatment does not in any way endorse or support such therapy, service, product or treatment and is not intended to replace advice from your doctor or other registered health professional. The information and materials contained on this website are not intended to constitute a comprehensive guide concerning all aspects of the therapy, product or treatment described on the website. All users are urged to always seek advice from a registered health care professional for diagnosis and answers to their medical questions and to ascertain whether the particular therapy, service, product or treatment described on the website is suitable in their circumstances.

The State of Victoria and the Department of Health shall not bear any liability for reliance by any user on the materials contained on this website. Emergency, crisis and support services. Home Emergency, crisis and support services. Who to call in a crisis.

Actions for this Listen Print. Summary Read the full fact sheet. On this . Emergencies and crises In an emergency, always call triple zero Dial if you have a hearing or speech impairment Dial for international standard emergency Other crisis services Emergencies and natural disasters Medical issues Personal and family crises Counselling services Where to get help. If you have a crisis or emergency, there are services that you can call for immediate help.

Emergencies and crises Emergencies may include major events, such as: a health crisis bushfire natural disaster gas leak other threats to people and property. Emergencies may also include personal crises, such as: family violence sexual assault homelessness severe depression. In an emergency, always call triple zero In an emergency, call triple zero on any phone that has reception, even if the phone is locked. Someone is seriously injured or in need of urgent medical help.

You have just witnessed a serious accident or crime. When calling triple zero remember to: Say which service you need — ambulance , police or fire brigade. Stay calm. Do not shout. Speak slowly and clearly. Tell the operator exactly where to come. Give an address or location. Listen carefully to the operator, answer their questions and follow any instructions they give. Stay on the phone and do not hang up until the operator tells you to do so.

Dial if you have a hearing or speech impairment If you have a hearing or speech impairment, dial to use the text-based emergency services network on a teletypewriter TTY. Let them know which service you need and where to come. Dial for international standard emergency Triple zero is the Australian standard emergency , while is an international standard emergency . Other crisis services Immediate telephone assistance is available for all kinds of emergencies.

All of the services listed below can give you confidential help and support. Emergencies and natural disasters There are a variety of different phone lines to call depending on the type of emergency you or others are experiencing.

Poisons Victorian Poisons Information Centre Contact if someone has been poisoned or has overdosed, made a mistake with medicines or been bitten or stung. Call 7 am to 10 pm, 7 days a week Visit Palliative Care Advice Services Maternal and Child Health Line Family health line for child health, maternal and family health and parenting advice provided by maternal and child health nurses.

Call 13 22 29 24 hours a day, 7 days a week Visit Better Health Channel Personal and family crises There are a range of services to support you if you are experiencing personal or family crises. Suicide and self-harm prevention Lifeline Confidential phone counselling to discuss personal issues. Call 24 hours a day, 7 days a week Visit SuicideLine Mental health Beyond Blue Get immediate mental health support and advice. Call 13 22 89 8 am — 12 midnight, 7 days a week Visit Parentline Family violence Safe steps Specialist support services for anyone experiencing or afraid of family violence.

Call 3 pm — 12 midnight, 7 days a week Visit Switchboard Victorian Responsible Gambling Foundation Counselling and support services for people affected by problem gambling. Emergency calls , Australian Communications and Media Authority. Give feedback about this . Was this helpful? Yes No. View all emergency, crisis and support services. Related information. Content disclaimer Content on this website is provided for information purposes only. Reviewed on:

Calling for help in an emergency

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Emergency Help, How to Call for